How can I contact GRUD?
Email us at support@grudclothing.com and we'll help you with whatever you need.
Where do you ship?
We ship to Australia, the UK and the US. The shipping options and cost for your address are shown at checkout before you pay.
Where do you ship from?
Australia. Every GRUD piece is made to order through our Australian production partner.
When will my order ship?
Your order goes into production after you place it. Once it ships you'll get a shipping confirmation email, and you can follow it on our Track Your Order page.
How long will delivery take?
It depends on the shipping option you choose at checkout. Standard and Express are available.
Can I change or cancel my order?
Orders move into production quickly, so changes and cancellations can't be guaranteed. Email us as soon as possible at support@grudclothing.com. Full details are in our Refund policy.
What payment methods do you accept?
All payment options available for your order are shown at checkout.
What if it doesn't fit?
The GRUD Fit Promise. Wear it. Wash it. If the fit isn't right within 30 days of delivery, we'll swap the size or refund you. We pay postage both ways. One Fit Promise claim per customer. Full details are in our Refund policy.
What if my order doesn't arrive?
Email us with your order number and we'll track it down. If it's lost, we'll replace or refund it.
What if my item is faulty, damaged, misprinted or wrong?
Contact us within 30 days of delivery at support@grudclothing.com with your order number and clear photos of the issue. We'll replace or refund it, and we cover the postage. Full details are in our Refund policy.
When will I receive my refund?
Approved refunds go back to your original payment method. Most are processed promptly after approval, but your bank or payment provider can take a few extra days to show the funds.